But why use closed captions? Closed Caption Uses Of course, closed captions are primarily intended for people who are deaf or hard of hearing. In addition to the dialog, things such as audio effects, music, and onomatopoeic sounds are also described in closed captions, which is not the case with subtitles. More often than not, it happens to people using older devices and older versions of Netflix.ĭo you have any other questions when it comes to Netflix? Let us know in the comments section below.Closed captioning CC is an option that you probably know from YouTube. As you can see, it’s sometimes caused by a problem with your device instead of Netflix. We hope that this article helped you solve some of the issues with captions. If you want to set preferences for future movies, always do so while you’re playing a regular movie instead of children’s titles. Therefore, you’ll have to select them manually. It turns out that Netflix doesn’t save your preferences when it comes to Kids’ titles. That’s why Netflix suggests that its users try watching it on some other device to see what happens. It seems that some devices don’t always support the turning off of captions. For example, this issue keeps occurring to people with a Samsung Smart TV 2011 or 2012. However, Netflix doesn’t have a solution for every device. If you’re one of them, here’s what you have to do: This often happens to users watching Netflix on their Xbox One. Therefore, you’ll have to find them in the menu and disable them. Rather, that the captions are still turned on somewhere in the settings of your device. If the captions keep turning on after you’ve disabled them, the problem may not be in Netflix itself. Now, when Closed Caption is unselected, you shouldn’t be seeing captions anymore. When the Menu opens, click on Closed Caption to unselect it, using the Select button.Press the Menu button on your remote control.You can now launch Netflix and play the video you’d like to watch.Click on Accessibility and turn on Accessibility Menu.Hopefully, captions won’t appear anymore and you’ll be able to enjoy watching videos.įinally, if you’re watching Netflix on Apple TV, here’s what you have to do: Scroll down and select the last option which says “Off”.
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